Customer Bill of Rights

RealNetworks, Inc. is committed to earning the trust, confidence and patronage of our current and future customers. To ensure that we are making the maximum effort to treat every single customer as if they are our only customer, we have inaugurated the Customer Bill of Rights. Our goal is to provide you with the gold standard of customer service.

We appreciate your business, and thank you for allowing us to serve you.

Customer Bill of Rights

  1. You have the right to expect that we will keep the promises we make to you.
  2. You have the right to a seamless customer service experience.
  3. You have the right to receive complete and accurate information.
  4. You have the right to know that our internal policies will serve as a guide, but will never prevent us from evaluating individual circumstances in order to do what is right for our customers.
  5. You have the right to a quick response; we realize that your time is valuable.
  6. You have the right to deal directly with a live person when you need support.
  7. You have the right to expect that we’ll do everything possible to provide the best outcome for you.
  8. You have the right to have every question addressed.
  9. You have the right to be treated with the utmost respect at all times.
  10. You have the right to a transparent process and full accountability from RealNetworks.

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